Refund policy

14-Day Returns & Exchanges

You may request a refund or exchange within 14 calendar days of receiving your order. Items must be unused, unworn and complete with their original tags, accessories and packaging.

Customers pay return courier charges for change-of-mind returns. The original delivery charge is not refundable for these returns. If an item is faulty, damaged or incorrect, we will cover the necessary delivery costs and refund any delivery charges attributable to that item.

Approved refunds will be initiated within 7 working days after the returned item has been inspected. Refunds will use the original payment method where available; cash-on-delivery refunds will be made by agreed bank transfer.

Personalised or custom-made products are excluded from change-of-mind returns. Faulty or incorrect items remain eligible for an appropriate remedy.

To begin, contact [email address / WhatsApp number] with your order number. This policy applies to deliveries within Pakistan and does not limit applicable consumer rights.