Assistance
Good questions. Personal answers.
Here are a few helpful answers about orders, products, care and customisation.
What kinds of products does ETTELIER offer?
ETTELIER offers leather goods and selected designs featuring original handwoven textiles. Our range includes bags, wallets, jackets, belts and accessories.
Do you offer customisation?
Yes. We welcome enquiries about initials, custom colours and made-to-order pieces. Availability and charges vary by product, so please contact us first.
How do I enquire about a made-to-order design?
Message us on WhatsApp with the idea or reference images. We'll discuss feasibility and pricing before confirming an order.
Is Cash on Delivery available?
Available payment methods are displayed at checkout. If Cash on Delivery is offered for your order, you can select it there.
How much is shipping?
Shipping charges and any applicable free-delivery promotions appear at checkout. Please review the final total before placing an order.
Can I return or exchange a product?
Please refer to the Refund Policy linked in our footer for current eligibility, conditions and exclusions, or contact us with your order details.
How do I care for leather products?
Avoid prolonged moisture and direct heat, and use care methods appropriate for the specific finish. See our Leather Care Guide.
Do handwoven fabric pieces need different care?
Yes. Avoid soaking or harsh scrubbing of textile panels and use a cleaning method appropriate to the fabric fibre, weave and dye.
Can I contact ETTELIER about an existing order?
Yes. Contact our team with your order number and the email used at checkout, through the Contact Us page or WhatsApp.
Do you offer after-sales support?
Yes. Message ETTELIER on WhatsApp with your order details and a description of the issue. Our team will advise on the next steps.
Still need help?
If your question isn't covered here, feel free to contact our team directly.